Open to opportunities

Madeleine Rojas

@madeleinerojas

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Organized virtual assistant with over 2 years of experience.

Mexico

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What I'm looking for

I am looking for a role that values creativity, offers growth opportunities, and fosters a collaborative culture.

As a dedicated virtual assistant with more than two years of experience in administrative and office management, I pride myself on my organizational skills and proactive approach. My journey has equipped me with a strong foundation in managing schedules, coordinating communications, and enhancing productivity within teams. I thrive in dynamic environments where I can leverage my creativity and problem-solving abilities to tackle challenges effectively.

Throughout my career, I have successfully managed various roles, including as an Executive Lead Assistant, where I directed a team to optimize productivity and achieve departmental goals. My experience in client intake and claims handling has honed my negotiation skills and attention to detail, ensuring that I advocate for clients' interests while maintaining organized records and facilitating communication between stakeholders. I am passionate about fostering collaborative work environments and continuously seek opportunities for process improvement.

Experience

Work history, roles, and key accomplishments

Current

Intake Assistant

Current

Law Firm

Jul 2024 - Present (11 months)

Served as the first point of contact for clients, coordinating appointments and conducting preliminary interviews to assess client needs. Managed follow-up communications and verified client information efficiently.

Client Communication Appointment Management Customer Service Time Management Organizational Skills Problem Solving Microsoft Office Suite

Executive Assistant

Pro Claims Group

Jan 2024 - Mar 2024 (2 months)

Managed the executive's schedule, including meetings and negotiations. Handled communications and prioritized requests, ensuring efficient workflow and attention to critical matters.

Calendar Management Communication Skills Time Management Customer Service Microsoft Office Suite Organizational Skills Problem Solving

Executive Lead Assistant

The Property Claim

Mar 2022 - Jan 2024 (1 year 10 months)

Led a team of assistants, managing tasks and optimizing productivity. Acted as a liaison between management and staff, ensuring effective communication and alignment with goals.

Team Management Leadership Communication Skills Organizational Skills Problem Solving Customer Service Time Management Microsoft Office Suite

General Assistant

Crown Cap Roofing

May 2022 - Nov 2022 (6 months)

Assisted with scheduling and managing digital files. Updated information in databases and prioritized incoming requests for the public adjuster's attention.

Scheduling Data Entry Organizational Skills Communication Skills Time Management Microsoft Office Suite Problem Solving

Public Adjuster Assistant

Remote

Dec 2021 - Jun 2022 (6 months)

Supported the lead public adjuster in claims handling, including client intake and negotiations with insurance companies. Maintained organized records and facilitated communication between clients and insurers.

Claims Handling Customer Advocacy Communication Skills Microsoft Office Suite Problem Solving Time Management

Customer Service Representative

Teleperformance

Sep 2021 - Jan 2022 (4 months)

Handled inbound customer inquiries through calls and chats, providing solutions and product information while demonstrating excellent communication and problem-solving skills.

Customer Service Communication Skills Problem Solving Time Management Microsoft Office Suite Empathy

Education

Degrees, certifications, and relevant coursework

Anahuac Mayab University

Bachelor's Degree, Communication Sciences

2013 - 2017

Activities and societies: Participated in extracurricular activities including activism and community service.

Bachelor in Communication Sciences, focusing on various aspects of communication, media, and public relations. Developed skills in effective communication, critical thinking, and media production.