Susana Reyes

Schedule and manage customer appointments for mobile grooming services. Monitor and respond to customer messages through Facebook, providing timely and professional assistance. Handle incoming and customer-related calls, answer questions, and provide service information. Coordinate appointment details and maintain accurate customer information and scheduling records. Provide remote administrative

Provided bilingual customer support via phone, chat, and email in English and Spanish. Resolved issues related to orders, deliveries, billing, subscriptions, refunds, and account management. Accurately documented customer interactions and resolutions in the CRM system. Investigated customer concerns and collaborated with internal teams to ensure timely resolution. Maintained a professional, empath

A Customer Service Representative needs to manage customer queries and complaints. Frontline support tasks will be asked to process orders, modifications, and escalate complaints across a number of communication channels. A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for cl

Assisted customers with policy questions, billing inquiries, policy updates, and insurance quotes. Explained insurance coverage and payment options in both English and Spanish. Processed account changes while ensuring accuracy and compliance with company policies. Delivered excellent customer service by resolving concerns efficiently and professionally.

● Assisted customers with policy questions, billing inquiries, policy updates, and insurance
quotes.
● Explained insurance coverage and payment options in both English and Spanish.
● Processed account changes while ensuring accuracy and compliance with company
policies.
● Delivered excellent customer service by resolving concerns efficiently and professionally.

● Sourced and screened candidates for multiple positions.
● Conducted initial interviews and evaluated English-language proficiency.
● Scheduled interviews and maintained communication with candidates throughout the hiring
process.
● Coordinated with hiring managers to support recruitment efforts.

● Assisted customers with accident intake and insurance claim reporting.
● Collected accurate information and documented claims according to company procedures.
● Guided customers through the claims process with professionalism and empathy.

Promoted products and services while identifying customer needs. Built rapport with customers and recommended appropriate solutions. Met sales and customer satisfaction goals through effective communication and follow-up.

● Promoted products and services while identifying customer needs.
● Built rapport with customers and recommended appropriate solutions.
● Met sales and customer satisfaction goals through effective communication and follow-up.

Diagnosed and resolved software, hardware, and connectivity issues. Guided customers through troubleshooting steps over the phone. Escalated complex technical issues when necessary while ensuring customer satisfaction.

● Diagnosed and resolved software, hardware, and connectivity issues.
● Guided customers through troubleshooting steps over the phone.
● Escalated complex technical issues when necessary while ensuring customer satisfaction.

● Assisted customers with account inquiries, billing questions, and service-related issues.
● Resolved concerns efficiently while maintaining a high level of professionalism.
● Educated customers on products and services and identified opportunities to recommend
additional solutions.

Assisted customers with account inquiries, billing questions, and service-related issues. Resolved concerns efficiently while maintaining a high level of professionalism. Educated customers on products and services and identified opportunities to recommend additional solutions.