Jocelyn Price
@jocelynprice
Dedicated professional seeking a Customer Support Specialist role.
What I'm looking for
I'm a dedicated professional with a strong background in customer support and retail management. My experience as a Customer Experience Associate at Conduent has equipped me with the skills to assess customer needs effectively and provide timely solutions. I pride myself on my ability to engage with customers using a warm and empathetic communication style, ensuring their service experience is exceptional.
Prior to my role at Conduent, I served as an Apparel Team Lead at Walmart, where I managed a team to ensure efficient task distribution and customer assistance. My commitment to maintaining high standards of customer satisfaction has been a driving force in my career. I am a quick learner with a passion for technology, always striving to enhance my skills and contribute positively to my team and organization.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate
Conduent
Aug 2023 - Present (1 year 10 months)
As a Customer Experience Associate, I assessed incoming calls to determine service needs and provided specialized information to customers. I maintained customer databases and escalated complex issues when necessary, ensuring adherence to company standards and service level agreements.
Apparel Team Lead
Walmart
Apr 2022 - Jan 2023 (9 months)
As an Apparel Team Lead, I managed a team to ensure timely stocking and organization of merchandise. I executed floor set plans and provided customer assistance with product selection and display setup, enhancing the overall shopping experience.
Front End Cashier
Walmart
Apr 2022 - Apr 2022 (0 months)
As a Front End Cashier, I provided high-quality customer service by efficiently processing transactions and maintaining a neat workspace. I assisted customers and team members with inquiries, ensuring a positive shopping experience.
Education
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Jocelyn hasn't added their education
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