SMSehnavi Mamoodee
@sehnavimamoodee
Detail-oriented IAM Analyst with a focus on cybersecurity.
MauritiusWhat I'm looking for
I am a detail-oriented and customer-focused IAM Analyst with a strong foundation in IT support, identity and access management, and cybersecurity fundamentals. My experience includes managing user accounts and permissions, enforcing IAM policies, and ensuring secure access controls. I pride myself on my ability to resolve technical issues efficiently while maintaining system integrity.
In my current role at Rank Interactive Services Ltd, I collaborate with my team to uphold access integrity and document IAM procedures for audits. Previously, I provided first-line IT support, where I honed my communication skills and ability to manage incidents effectively. My commitment to service excellence has been recognized throughout my career, and I continuously seek opportunities for process improvement.
Experience
Work history, roles, and key accomplishments
IAM Analyst
Rank Interactive Services Ltd
Jun 2024 - Present (1 year)
Managed user accounts and permissions within the IAM system, enforcing company policies and monitoring user activity. Documented IAM procedures, supported audits, and identified and resolved IAM-related issues. Collaborated with the team to maintain access integrity.
IT Service Desk Analyst
Rank Interactive Services Ltd
Jun 2023 - Present (2 years)
Provided first-line IT support, resolving basic technical issues and logging incidents in line with SLA targets. Ensured all diagnostics were recorded in the Service Management Tool and communicated clearly with end-users. Set up new starters and removed access via Active Directory, escalating issues appropriately.
Customer Service Associate
Accenture
Sep 2022 - Present (2 years 9 months)
Delivered service excellence and adhered to SLAs, responding to customer requests and tracking consignments. Provided accurate and timely information via email and assisted with process improvement based on coaching. Maintained operational standards and reported issues to management.
Education
Degrees, certifications, and relevant coursework
Sehnavi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
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