Open to opportunities

Suryadev Bahadoor

@suryadevbahadoor

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Experienced IT Support professional with a commitment to exceptional service.

Mauritius

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What I'm looking for

I am looking for a role that offers opportunities for growth and development in IT and cybersecurity, within a supportive and innovative company culture.

I am an experienced IT Support professional with a proven track record in customer service and ticketing systems. My expertise lies in computer operating systems and networking technologies, and I thrive in fast-paced environments. I am dedicated to delivering exceptional service and possess a strong work ethic and self-motivation.

Currently, I work as an IT Officer at Ninety Six Hotel Collection, where I provide end-user IT support, manage IT asset inventory, and ensure operational IT equipment meets standards. My previous role as a Service Desk Analyst at Rank Interactive allowed me to hone my skills in incident management and customer service, ensuring timely resolutions to minimize business impact.

With a solid understanding of cybersecurity fundamentals gained through academic coursework and self-study, I am committed to continuous learning and development. I aim to apply my theoretical knowledge to tackle real-world security challenges, ensuring that organizations can operate securely and efficiently.

Experience

Work history, roles, and key accomplishments

Current

IT Officer

Current

Ninety Six Hotel Collection

Sep 2023 - Present (1 year 9 months)

Provided end-user IT support for desktop/laptop, peripherals, mobile services, and specific business applications. Assisted in basic network configuration and maintenance, ensuring antivirus software was up to date and troubleshooting as necessary.

IT Support IT Asset Management Troubleshooting

Service Desk Analyst

Rank Interactive

Sep 2022 - Sep 2023 (1 year)

Served as the first point of contact for IT, handling incoming incidents and requests within company SLA targets. Provided support for incidents and service requests according to established IT Service Management (ITSM) processes and procedures.

Service Desk IT Service Management SLA Management Technical Support Active Directory

IT Support Technician

DNS Technologies

Feb 2023 - Aug 2023 (6 months)

Identified hardware and software solutions, troubleshooting technical issues, and diagnosing/repairing faults. Installed and configured hardware and software, providing support through procedural documentation and managing multiple cases simultaneously.

Installation Technical Support

IT Support/Admin

SGS

Apr 2022 - Feb 2023 (10 months)

IT support in the company meanwhile working as an intern for IT Administrator
Provided end-user IT support

Education

Degrees, certifications, and relevant coursework

Unspecified University

BSc (Hons) Business Computing and Information Systems, Business Computing and Information Systems

2019 - 2022

Pursued a Bachelor of Science with Honors in Business Computing and Information Systems. This program focuses on the intersection of business and technology, providing a strong foundation in IT principles and their application in a business context.

Sookdeo Bissoondoyal State College

Higher School Certificate (HSC), General Studies

Completed the Higher School Certificate at Sookdeo Bissoondoyal State College. This foundational education provided a broad academic background, preparing for further studies and professional development.