Jayeshsing Ramphul
@jayeshsingramphul
Collaborative Identity Administrator with expertise in Microsoft 365 and IAM.
MauritiusWhat I'm looking for
I am a dedicated Collaborative & Identity Administrator with extensive experience in managing Microsoft 365 environments and identity management. My journey in IT began with a strong foundation in technical support, where I honed my skills in incident management and application support. Over the years, I have developed a keen understanding of security compliance and administration, which has enabled me to contribute effectively to my teams and organizations.
At CFAO, I have successfully managed Active Directory and played a pivotal role in incident and change management. My proficiency in PowerShell has allowed me to automate tasks and streamline processes, enhancing operational efficiency. I am passionate about leveraging technology to solve complex problems and improve user experiences, and I continuously seek opportunities to expand my knowledge and skills in the ever-evolving tech landscape.
Experience
Work history, roles, and key accomplishments
Collaborative & Identity Administrator
CFAO
Oct 2022 - Oct 2024 (2 years)
Managed Microsoft 365 administration, identity management, and security compliance. Handled incident and change management while utilizing PowerShell for automation and scripting.
Application Support Analyst
SD WORX
Jan 2021 - Nov 2022 (1 year 10 months)
Provided support for HCM applications and French payroll systems. Involved in database management, troubleshooting, and testing of software releases and patches.
Tech Support Specialist
Orange Business Services
Jul 2018 - Nov 2019 (1 year 4 months)
Handled incident management for Microsoft 365 and provided support for unified communications. Managed domain onboarding and DNS change management.
ADSL Support
Outremer Telecom
Apr 2016 - Apr 2017 (11 months)
Provided ADSL support and troubleshooting for customers. Managed after-sales service and handled hotline inquiries.
Education
Degrees, certifications, and relevant coursework
British Computer Society
Diploma in IT, Information Technology
2020 - 2021
Earned a Diploma in IT, covering advanced topics in information technology and preparing for professional roles in the field.
Elite Business School
Certificate in IT, Information Technology
2017 - 2018
Completed a certificate program in IT, enhancing skills in various IT domains and practical applications.
University of Mauritius
Cisco CCNA, Networking
2016 - 2016
Achieved Cisco CCNA certification, focusing on networking fundamentals, IP connectivity, and network security.
The Professional Learning Centre
CompTIA A+, Information Technology
2015 - 2015
Completed CompTIA A+ certification, which covers foundational IT skills and knowledge necessary for entry-level IT positions.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
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