VCVikesh Chengee
@vikeshchengee
Experienced IT support technician with over 12 years in the field.
MauritiusWhat I'm looking for
I am an IT System Support Technician with over 12 years of experience in the field, currently working for Centre Digital Solution within the Groupe COLAS. My journey in IT support has equipped me with a robust skill set, enabling me to manage incidents, provide technical support, and ensure the smooth operation of IT infrastructures. I am passionate about continuous learning and development, striving to enhance my technical skills and advance my career.
Throughout my career, I have successfully handled various roles, including Customer Technical Support Specialist and Application Support Analyst. My experience spans across managing incidents, troubleshooting applications, and collaborating with cross-functional teams to deliver quality service. I take pride in my ability to communicate effectively with clients and colleagues, ensuring that all incidents are resolved promptly and efficiently.
Currently, I am focused on furthering my expertise in IT systems and looking for opportunities that will allow me to grow professionally. I am eager to take on new challenges that will not only enhance my technical abilities but also contribute to the success of the organization I work for.
Experience
Work history, roles, and key accomplishments
System Support Technician
Centre Digital Solution (COLAS)
Oct 2022 - Present (2 years 8 months)
Currently working as an IT System Support Technician, responsible for ensuring server backups, application availability, and storage array health. I also handle real-time monitoring of IT infrastructure, manage alarms from monitoring tools, and resolve incidents according to guidelines.
Application Support Analyst
Redbox Digital E-commerce
Mar 2019 - Oct 2022 (3 years 7 months)
Provided support and implemented changes on Magento applications, managing incident and request tickets using JIRA and Zendesk. Collaborated with project managers, developers, and QA teams for ticket workflow coordination and planned deployments and releases to live websites.
Service Desk Support
Atalian Interactive LTD
Sep 2018 - Feb 2019 (5 months)
Provided phone and email support to end-users using ServiceNow for incidents and requests. Performed technical interventions on Lotus Notes, OpenVPN, Active Directory, and Office 365, and assisted users with printer installations and PC setups.
IT Service Desk
BDO Solutions LTD
Aug 2016 - Aug 2018 (2 years)
Provided global customer support via calls and emails, assisting with web-app tools and troubleshooting internal applications. Monitored ticketing systems, updated customers on incidents, and performed changes and troubleshooting on Azure Directory and Kentico.
Customer Technical Service Desk
Accenture Services LTD
Nov 2015 - Aug 2016 (9 months)
Analyzed incident tickets, attended calls, and provided updates to customers. Redirected tickets to higher-level teams with updated information and performed monitoring on Windows Servers 2012 R2, virtual machines, and Linux for troubleshooting.
Customer Technical Support Specialist
Orange Business Services LTD
Mar 2012 - Oct 2015 (3 years 7 months)
Managed incidents raised by customers, handling calls, opening cases, and communicating with different teams within SLAs. Analyzed and fixed incidents using internal tools and processes, and participated in process evolution based on customer requirements.
Education
Degrees, certifications, and relevant coursework
City and Guilds Pitman
Qualifications, Information Technology
Grade: Pass, First Class
Completed City and Guilds Pitman Qualifications, achieving a Pass in Word Processing Techniques and First Class honors in Spreadsheet Processing Techniques and Practical Data Processing.
SITS Mauritius
Certificate of Accomplishment, Information Technology
Obtained certifications in A+ Hardware and Software and Network+, demonstrating foundational knowledge in computer hardware, software, and networking principles.
Unknown
School Certificate, General Studies
Completed the School Certificate program, establishing a foundational academic background.
Unknown
Higher School Certificate, General Studies
Completed the Higher School Certificate program, further developing academic skills and knowledge.
Cisco Career Certifications
Cisco Certified Network Associate, Networking
Achieved Cisco Certified Network Associate (CCNA) certification, validating expertise in networking fundamentals and operations.
Knowledge 7
Certificate of Attendance, Information Technology
Attended courses covering Computer and Hardware Basics, Networking Basics, Unix Basics and Solaris Administration, and Linux Administration.
Microsoft
Certificate of Achievement, Information Technology
Earned a Certificate of Achievement for completing course 6292A: Installing and Configuring Windows 7 Client.
Availability
Location
MauritiusAuthorized to work in
Social media
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