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Seetseng Mabeko

@seetsengmabeko

Client Liaison Officer at Synergy Medical handling healthcare enquiries, complaints, and service requests.

At Synergy Medical, I act as a primary contact for healthcare clients and manage enquiries, complaints, and service requests through to resolution. I also compile insurance letters and manage quotations and sales on Geo-rep CRM.

Previously, I assisted customers with account enquiries at Electronic Toll Collection and supported front-office operations at Lerumo IT Solutions. My experience spans healthcare, IT, and transport, with a background in administration and customer service.

Experience

Work history, roles, and key accomplishments

Customer Service Clerk

Electronic Toll Collection

Assisted customers with account inquiries and service requests, resolving concerns while maintaining service quality standards. Maintained accurate customer records using CRM systems and managed debtors on customer accounts.

CRM Customer Service Debtors Management Cash Handling Stock Control Reporting Microsoft Office

Client Liaison Officer

Synergy Medical

Acted as the primary point of contact for healthcare clients, managing enquiries, complaints, and service requests through to resolution. Collaborated with internal departments to improve customer satisfaction and maintained accurate client records.

CRM Customer Service Complaint Resolution Stakeholder Engagement Administrative Coordination Microsoft Office Google Workspace Debtors Management Sales Reporting Stock Control

Receptionist / Personal Assistant

Lerumo IT Solutions

Managed front-office operations and customer enquiries, coordinated meetings and correspondence, and provided executive administrative support. Built strong client relationships through professional communication.

Administrative Support Customer Service Calendar Management Travel Management Reporting Microsoft Office