Arushka Coetzer

Serve as the primary point of contact for clients, driving relationship management, retention, and service delivery across remote channels. Handle asset finance workflows and credit application documentation for major banking partners including Absa Bank and Wesbank.

Executed accurate data capturing for transporter payments, invoices, Goods Received Vouchers (GRVs), and Inter-Branch Transfers (IBTs). Managed complex technical and overcharge credit adjustments, audit preparation, and billing query resolutions.

Managed end-to-end shipment controls across Airfreight Exports, Road-freight Imports/Exports, and Domestic Cargo. Prepared freight estimates, tax invoices, tax credit notes, foreign client billing, and RCG regulatory submissions.

Managed passenger services, checking documentation, passport validation, gate control, and flight updates in a high-volume environment. Resolved customer complaints calmly under strict time constraints while adhering strictly to international aviation security standards.

Handled switchboard operations, patient scheduling, billing, invoicing, digital file updates, and general medical practice administration.

Completed Security Awareness training in 2024.

Completed a Health & Safety Certificate in 2024.

Completed the National Senior Certificate (NSC) at Hoërskool Jeugland.

Completed Dangerous Goods Category 09 training in 2024.