JDAVID Sad
@jdavidsad
Bilingual customer support professional focused on technical support, CRM documentation, and standout U.S. customer experiences.
ColombiaWhat I'm looking for
I’m a bilingual customer support professional with 4+ years of experience supporting U.S. customers, delivering excellent customer experiences through careful problem-solving and clear communication.
I’ve worked with major support and CRM platforms including Salesforce, Zendesk, HubSpot, and Freshdesk, and I’m comfortable handling technical support, live chat, email, and phone support while maintaining strong time management.
I enjoy remote collaboration and cross-functional teamwork, documenting cases in CRM systems and helping customers resolve issues quickly—so they feel supported from first contact to final resolution.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Asurion Colombia
Aug 2025 - Jul 2026 (11 months)
Supported U.S. customers, resolved customer issues, and documented cases in CRM systems. Collaborated with cross-functional teams to deliver strong customer experiences.
Education
Degrees, certifications, and relevant coursework
Pittsfield High School
Secondary education, Secondary Education
Grade: State Seal of Biliteracy
Completed secondary education at Pittsfield High School. Earned a State Seal of Biliteracy.
University Studies (unspecified)
3 semesters (details not specified), University Studies
Completed 3 semesters of university studies; the institution is not specified.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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