I am a highly motivated and dedicated Customer Service Agent with a strong track record of providing exceptional customer support. Throughout my career, I have developed excellent communication and problem-solving skills, allowing me to effectively address customer inquiries and resolve issues in a timely manner. I am a fast learner and open-minded, always seeking opportunities for personal and professional growth. I thrive in a team-oriented environment and am open to constructive criticism, as I believe it helps me improve and deliver even better service.
In my most recent role at ABC Contact Center, I served as a Customer Service Representative for the Home Warranty Customer Support team. I was responsible for handling customer inquiries, providing information about warranty coverage, and assisting with claim submissions. I consistently received positive feedback from customers for my friendly and helpful demeanor.
Prior to that, I worked as a Business Development Representative at One BPO, where I successfully turned cold leads into warm leads and followed up on warm leads to close sales. I also have experience in customer support and cold calling, having worked at Air Engineers and Please Reduce My Debt. At Skylite LLC, I gained valuable hands-on experience as a Sign Installer, preparing establishments for sign installation and ensuring proper electrical connections for lighting.
