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Miguel Angel Talero JimenezMJ
Open to opportunities

Miguel Angel Talero Jimenez

@miguelangeltalerojim

Bilingual customer service agent offering calm, empathetic support, technical problem-solving, and leadership under pressure.

Colombia
Message

What I'm looking for

I’m looking for a customer-focused role where I can support clients in English, resolve technical and account issues, multitask via voice and chat, and keep learning in a positive, fast-paced team.

I’m a calm, patient, and team-oriented person who enjoys helping others and finding solutions. I work well under pressure and keep a positive, professional attitude even in challenging situations.

I’m confident communicating with different types of people and know how to lead when needed. I’m motivated to grow, learn new skills, and contribute by providing excellent customer service and creating positive experiences for every customer.

In my customer service role, I assisted international clients in resolving technical and account-related issues using English communication skills. I strengthened my problem-solving and adaptability in a fast-paced environment, supporting customers with empathetic, professional help through both voice and chat—building strong multitasking abilities.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IE

I.E. Comercial de Envigado

High School Diploma, High School Diploma

Earned a High School Diploma at I.E. Comercial de Envigado in 2023.

II

ITM (I.T.M)

Systems Engineering, Systems Engineering

2024 - 2025

Studied Systems Engineering at ITM from 2024 (semester 1) to 2025 (semester 1); studies paused.

Tech stack

Software and tools used professionally

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