Miguel Angel Talero Jimenez
@miguelangeltalerojim
Bilingual customer service agent offering calm, empathetic support, technical problem-solving, and leadership under pressure.
What I'm looking for
I’m a calm, patient, and team-oriented person who enjoys helping others and finding solutions. I work well under pressure and keep a positive, professional attitude even in challenging situations.
I’m confident communicating with different types of people and know how to lead when needed. I’m motivated to grow, learn new skills, and contribute by providing excellent customer service and creating positive experiences for every customer.
In my customer service role, I assisted international clients in resolving technical and account-related issues using English communication skills. I strengthened my problem-solving and adaptability in a fast-paced environment, supporting customers with empathetic, professional help through both voice and chat—building strong multitasking abilities.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
IQOR
Jun 2025 - Sep 2026 (1 year 3 months)
Assisted international clients in resolving technical and account-related issues using English. Provided empathetic, professional support in a fast-paced environment and developed multitasking skills through voice and chat support.
Education
Degrees, certifications, and relevant coursework
I.E. Comercial de Envigado
High School Diploma, High School Diploma
Earned a High School Diploma at I.E. Comercial de Envigado in 2023.
ITM (I.T.M)
Systems Engineering, Systems Engineering
2024 - 2025
Studied Systems Engineering at ITM from 2024 (semester 1) to 2025 (semester 1); studies paused.
Availability
Location
Authorized to work in
Job categories
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