Open to opportunities

Sebastian Mattar

@sebastianmattar

Message

I create memorable guest experiences across hospitality, events, and remote support.

United States

Message

What I'm looking for

I'm seeking a remote hospitality role where I can bring a service-first mindset, calm problem-solving, strong multitasking, and experience supporting guests across phone, chat, and in-person channels.

I've supported guests at Norwegian Cruise Line through phone and chat, resolving booking, itinerary, and service concerns while meeting productivity and guest-satisfaction targets in a fully remote environment.

Across Sixty Vines, Nordstrom Restaurants, and Game Show Battle Rooms, I've delivered high-volume bar and table service, helped open a new restaurant, trained front-of-house teams, and hosted interactive live events. I build rapport quickly, stay calm during rushes, and create welcoming experiences through clear communication, thoughtful recommendations, and fast problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Host/Customer Service Rep

Current

Game Show Battle Rooms

Jan 2025 - Present (1 year 7 months)

Hosted high-energy, interactive game-show experiences for groups, managing game flow, audiovisual equipment, scoring, and schedule pacing. Collaborated with operations and guest-services teams to resolve issues and drive positive feedback.

Guest Relations Event Hosting Problem Solving Collaboration