Aliyah Perez
@aliyahperez
Customer service professional transitioning into travel, delivering memorable experiences with reliability.
United StatesWhat I'm looking for
I’m a customer service professional with over four years of experience delivering exceptional guest experiences in fast-paced settings. I’m known for multitasking, effective communication, and problem-solving that keeps service accurate, efficient, and welcoming.
I bring hands-on experience across customer-facing roles—taking and processing orders accurately, handling cash and card transactions, maintaining cleanliness and health/safety standards, and supporting smooth guest flow. I also supported team operations by managing scheduling, overseeing training for 20+ employees, and coordinating coverage for 25 staff members, which strengthened my attention to detail and teamwork.
Experience
Work history, roles, and key accomplishments
Drive-Thru Cashier
Jim 'N Nick's Bar-B-Q
Jun 2024 - Present (2 years 1 month)
Greet and assist drive-thru customers by taking and accurately processing orders to ensure efficient service. Maintained menu and promotions knowledge and supported an organized work environment.
Barista/Cashier
Dunkin' Donuts
Oct 2023 - Jun 2024 (8 months)
Prepared coffee and food orders and provided prompt, friendly service at the drive-thru and counter. Handled cash and card transactions accurately while maintaining cleanliness and health and safety standards.
Hostess
Felix’s Oyster House
May 2023 - Sep 2023 (4 months)
Greeted guests and managed seating to support a positive dining experience and efficient guest flow. Assisted servers with drink orders and table preparation, and supported needs such as highchairs and disability access.
Arcade Customer Service Representative
Oops Alley Bowling Alley
Jun 2022 - Aug 2023 (1 year 2 months)
Engaged with guests to ensure a fun, memorable arcade experience and resolved issues with games or game cards. Supported private events with food and beverage service while keeping the arcade and surrounding areas clean and well-maintained.
Administrative Assistant
Joe’s Caribe Bakery & Restaurant
Oct 2019 - Apr 2022 (2 years 6 months)
Supported daily operations by managing scheduling, processing orders, and handling deliveries to maintain service standards. Oversaw training for 20+ employees and coordinated schedules and time-off requests for 25 staff members.
Education
Degrees, certifications, and relevant coursework
Pace High School
High School Diploma
Earned a High School Diploma from Pace High School in May 2023.
Availability
Location
United StatesAuthorized to work in
Job categories
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