Shairell Landry
@shairelllandry
Customer service professional focused on building lasting client relationships.
United StatesWhat I'm looking for
I’m a dedicated customer service professional committed to building lasting client relationships and driving business growth. I focus on delivering exceptional support by understanding client needs, fostering trust, and enhancing customer satisfaction through proactive, attentive service.
Across hospitality and customer support roles, I’ve consistently strengthened guest experiences and operational excellence. As a Fine Dining Server, I provided courteous, friendly, and personalized service that exceeds expectations, handled reservations and direct guest support, and earned positive guest feedback that contributed to repeat business and increased revenue.
In customer service, I’ve supported real-time needs as a Customer Service Representative while meeting high-volume communication demands, including making 50+ calls a day. I’m trained in call center procedures, skilled at reassurance and choice guidance, and I bring strong communication, multitasking, attention to detail, and a positive attitude toward meeting team goals and continuously growing within the industry.
Experience
Work history, roles, and key accomplishments
Lead Server
Vickeys Hall
Mar 2025 - Present (1 year 2 months)
Served and greeted guests while completing setup/breakdown and replenishing event supplies, applying TABC alcohol service compliance. Recognized for excellent service and commitment to guest satisfaction and operational excellence.
Fine Dining Server
Maribel Hospitality
Jan 2025 - Present (1 year 4 months)
Provided guest-focused service in a fine dining setting, including directing customers, taking reservations, and delivering personalized support. Consistently received positive guest feedback, helping drive repeat business and increased restaurant revenue.
Customer Service Representative
Sirius XM
Feb 2023 - Aug 2024 (1 year 6 months)
Delivered customer support by meeting customer needs, reassuring callers about their choices, and managing call workflows to stay on schedule. Made 50+ calls per day while handling customer inquiries and follow-ups to support resolution.
Lead Server
Fat Crab
Aug 2021 - Sep 2023 (2 years 1 month)
Opened and set up the store, served and greeted guests, and took/fulfilled orders with attention to detail by communicating with guests to ensure satisfaction. Handled cash, created seating charts, managed employees, and counted inventory to support smooth operations.
Education
Degrees, certifications, and relevant coursework
Memorial High School
High School Diploma, General Studies
Grade: Top 30% of class; GPA 3.5
Activities and societies: Citizenship award recipient.
Earned a High School Diploma in general studies. Ranked in the top 30% of class with a 3.5 GPA and received a citizenship award.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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