Open to opportunities

Sebastian Forero

@sebastianforero

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Operations-focused sales professional with support and startup operations expertise.

Malta

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What I'm looking for

I seek roles in operations or customer-facing functions where I can optimize workflows, reduce operational risk, and contribute to growth in a collaborative, fast-paced company.

I am an operations-focused sales professional experienced in high-growth startup environments, customer support, and payments operations. At Hapi (YC W22) I managed deposits and withdrawals, resolved financial incidents, and coordinated with Tech, Compliance, and external providers to reduce resolution times and prevent financial losses.

Previously, I led sponsorships, marketing, event curation, and influencer relations as Creative Director for Foreros Entertainment, delivering creative campaigns, managing logistics, and liaising with national and international partners to execute events and sponsorship activations.

I combine hands-on customer service experience from hospitality with formal training in digital design and restaurant/bar services, and I document and optimize workflows in tools like Notion, Airtable, Retool, and Sheets to drive team efficiency and operational traceability.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Assistant

Current

Hapi Corp

Oct 2024 - Present (1 year 3 months)

Managed daily operations for deposits and withdrawals, resolved financial incidents and reconciliations, and reduced resolution times through process prioritization and automation while supporting customers via Intercom and email.

Retool Airtable Google Sheets Intercom Financial Reconciliations Incident Management Slack Notion

Waiter / Bartender

Mojitos Food & Drinks

Sep 2024 - Mar 2025 (6 months)

Provided customer service and bar support, prepared beverages following formal bartender training, and applied sales techniques to enhance guest experience and increase revenue over a six-month period.

Customer Service Bartending Order Management

Creative Director

Foreros Entertainment SAS

Nov 2018 - Jul 2024 (5 years 8 months)

Led sponsorships, marketing, influencer relations and event curation for Nexus brand across Bogotá, negotiating with partners and bookers and delivering creative campaigns and logistics for events over five years.