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Arturo Orozco

@arturoorozco

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Operations & business administration professional optimizing property operations, customer success, and reporting.

Malta

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What I'm looking for

I’m seeking a remote part-time opportunity in Operations, Virtual Assistance, Property Management, or Administrative Support—coordinating multi-property operations, guest communications, reporting, and process improvements with high service standards.

I’m a Business Administration professional with more than 10 years of experience supporting business operations, administration, customer service, financial processes, and property management. I coordinate multi-property operations—contractors, housekeeping, reservations, reporting, and customer communications—while keeping service standards high. I lead teams, improve workflows, and solve operational challenges in fast-paced environments.

As a Property Administrator at Short Lets Malta Ltd., I coordinate daily operations across a portfolio of short-term rental and luxury properties. I manage guest communications across Airbnb, Booking.com, and direct booking platforms, schedule maintenance and housekeeping readiness, and handle reservations, documentation, and operational reporting. Previously, I worked in front office operations and as a Project Manager in Colombia, leading teams of more than 35 employees and driving KPI monitoring and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Property Administrator

Current

Short Lets Malta Ltd.

Feb 2025 - Present (1 year 5 months)

Coordinate daily operations for a portfolio of short-term rental and luxury properties, including guest communications, maintenance, and housekeeping readiness. Manage reservations, documentation, operational reporting, and resolve issues in a high-volume environment.

Property Operations Property Management Operations Management Airbnb Booking.Com Inspections Reservation Management Customer Communications Reporting Excel Microsoft Office CRM Systems Microsoft 365

Front Office Receptionist

Mr Todd Hotel

Apr 2023 - Jan 2025 (1 year 9 months)

Manage front office operations, reservations, and guest relations while handling payments, administrative documentation, and daily reporting. Address guest requests and complaints with a customer-first approach in a fast-paced hospitality environment.

Front Desk Operations Reservations Guest Relations Customer Service Administrative Documentation Multitasking Time Management Excel Microsoft Office CRM Systems

Project Manager

Grupo Consultor Andino S.A.

Jun 2016 - Feb 2023 (6 years 8 months)

Manage administrative and operational projects within the financial sector, leading and supervising teams of 35+ employees. Prepare management reports, analyze operational performance and KPIs, and improve internal processes through cross-functional coordination.

Project Management Team Leadership KPIs Management Reporting operational performance Process Improvement Executive Support Reporting Excel Power BI Power Query Microsoft Office

Debt Collection Specialist

C.A.C. Abogados Ltda.

Jun 2013 - Apr 2016 (2 years 10 months)

Negotiate payment solutions and maintain client relationships while managing customer portfolios and administrative documentation. Prepare reports and support daily operational activities.