Vinicius Tomazelli Públio

Assist British Airways customers in a high-volume, multilingual call centre, resolving complex queries via phone, chat and email within strict SLAs and improving first-contact resolution.

Led the kitchen team overseeing menu development, quality control and daily operations while managing stock, suppliers and food cost to ensure compliance with health and safety standards.

Coordinated high-volume breakfast service, trained junior staff and maintained quality and presentation standards for guest-facing food operations.

Managed a dedicated kitchen station ensuring consistent execution of dishes, supported menu creation and maintained quality standards during service.

Led commercial expansion into a new territory, built client relationships, executed sales strategies and monitored KPIs to consistently meet revenue targets.

Founded and managed a 3D printing business handling client acquisition, quoting, production and after-sales while managing finance, procurement and operations for sustainable B2B growth.

Expanded customer base and diversified product offerings, managed partnerships and projects with a focus on customer satisfaction and profitable growth.

Designed and implemented commercial plans to establish the company locally, trained partners on platform usage and led a sales team to meet targets while controlling expenses.

Opened the Vitória branch, recruited and led the sales team and defined commercial, marketing and communication strategies to rapidly position the company in the local market.

Promoted and coordinated online sales tools and digital campaigns to reach new customer segments and developed strategies to increase digital channel revenue.

Led the transition from print to digital advertising, created a new digital sales model and trained the team, reducing marketing costs and increasing revenue in the first year.

Coordinated sales operations, marketing and communication initiatives for the regional team and supported recruitment, training and performance management of sales agents.

Managed procurement, vendor contracts and inventory for construction projects, prepared cost estimates for public tenders and implemented ISO-9000 procedures.

Pursuing an Information Systems Development (Tecnologia da Informação) program focused on software development and IT fundamentals.

Completed a Bachelor’s in Business Administration with an IT focus, covering management and information technology topics relevant to business operations.