Open to opportunities

Sebastian escudero

@sebastianescudero

Message

I resolve bilingual customer inquiries across voice and chat with empathy and efficiency.

Colombia

Message

What I'm looking for

I'm looking to strengthen my customer service career, using bilingual communication, empathy, efficiency, and customer-focused problem solving in voice, chat, or digital support roles.

At iQor, I provide bilingual customer support in Spanish and English through voice and chat, resolving inquiries and managing requests while meeting response-time and quality standards.

Previously, at Werfen in Massachusetts, I prepared and selected shipment orders in a fast-paced international environment. I bring customer-focused problem solving, clear communication, CRM experience, and the discipline to work under pressure and meet deadlines.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

IQOR

Oct 2025 - Jul 2026 (9 months)

Provided bilingual customer support in Spanish and English through voice and chat channels, resolving inquiries and managing requests with a focus on customer satisfaction. Utilized digital support tools and CRM systems while developing communication, empathy, and real-time problem-solving skills.

Bilingual Communication Customer Service CRM Voice support Chat Problem Solving Time Management

material handler

werfen

Aug 2021 - Mar 2025 (3 years 7 months)

Prepared and selected orders for shipment, meeting quality and time standards. Communicated
in English in an international environment while following safety protocols. Built discipline and
responsibility in a fast-paced setting, collaborating to achieve daily goals.

Excel Inventory Order Fulfilment