At IQOR – WALMART SPARK, I supported customers and delivery partners by phone in English and Spanish. I handled issues involving orders, deliveries, accounts, and operational processes.
I resolved complex situations while maintaining customer service standards and professionalism. I also assisted with nesting processes and onboarding support for new agents.
At KONECTA – ZARA, I assisted customers through different service channels with inquiries about orders, returns, and purchasing processes. I provided support in English and Spanish.
