Open to opportunities

Juan User

@juanuser9

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Bilingual customer service representative delivering fast, confidential support across phone, chat, and email channels.

Colombia

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What I'm looking for

I’m looking for a bilingual customer support role in a fast-paced environment, where I can resolve inquiries and escalations, maintain accurate CRM documentation, and grow in customer service and technical support.

I provide bilingual customer support in fast-paced BPO environments, using phone, chat, and email to handle inquiries professionally and confidentially. I bring strong English-Spanish communication, active listening, and note-taking to resolve issues and support customers with sensitivity.

In my roles at ALORICA COLOMBIA S.A.S. and TaskUs S.A. de C.V., I assisted with billing inquiries, account updates, and service-related concerns while managing high-volume interactions. I document customer cases accurately in CRM systems and maintain service quality through problem-solving, escalation handling, and disciplined remote work using tools like Zendesk, Google Workspace, and Twilio.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Rep

Alorica Colombia S.A.S.

Sep 2025 - May 2026 (8 months)

Provided bilingual customer support through inbound calls and multichannel communication. Managed billing and service-related inquiries, documented cases accurately in CRM systems, and handled high-volume interactions while maintaining professionalism and efficiency.

Bilingual Customer Support Inbound Calls Active Listening Problem Solving Customer Documentation

Bilingual Customer Service Rep

TaskUs S.A. de C.V.

Feb 2025 - Aug 2025 (6 months)

Delivered customer support in English and Spanish via phone, chat, and email. Resolved concerns and escalations, maintained accurate documentation and case updates in internal systems/CRMs, and balanced retention and service-quality expectations.

Bilingual Customer Support Escalation Handling Customer Retention Customer Documentation Problem Solving Multitasking