At iQor, I supported customers on the Walmart Spark campaign, answering questions by phone in English and Spanish and resolving complaints and requests.
I was promoted from Customer Service Agent to Subject Matter Expert as a top performer. As an SME, I handled complex cases and critical inquiries escalated by agents.
I guided staff and helped keep the team aligned with quality standards. I also optimized processes and resources to support operational stability.
I use VCC, Oracle, and Microsoft Excel in my work. I speak Spanish natively and have advanced English (C1) and intermediate Portuguese (B1).
