Open to opportunities

Scott Keen

@scottkeen

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Experienced Sales and Finance Manager with a proven track record.

Canada

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What I'm looking for

I am looking for a role that allows me to leverage my extensive sales leadership experience while fostering team development and enhancing customer satisfaction.

With over 25 years of experience in retail sales leadership, I have honed my skills in building, training, and managing high-performing sales teams. My journey has taken me through various industries, including retail, marine, and automotive, where I have consistently driven operational efficiency and profit enhancement. I take pride in designing effective sales processes and fostering accountability within my teams, which has led to significant customer satisfaction and professional growth.

In my most recent role as Business and Finance Manager at MarineMax, I achieved a year-over-year increase of 15% in F&I profit through strategic sales initiatives. My ability to collaborate with cross-functional teams has enhanced customer experiences and streamlined processes. I am passionate about developing strategic initiatives and delivering exceptional customer experiences, and I look forward to bringing this expertise to a new opportunity.

Experience

Work history, roles, and key accomplishments

Business and Finance Manager

MarineMax

Jun 2022 - Nov 2023 (1 year 5 months)

Managed all new, pre-owned, and brokerage transactions while ensuring compliance with regulations. Achieved a 15% year-over-year increase in F&I profit through strategic initiatives and collaborated with teams to enhance customer experience.

Sales Management Compliance Customer Experience Financial Operations

Business Office Manager

CarMax

Aug 2011 - May 2022 (10 years 9 months)

Developed policies for Florida locations, ensuring compliance with DMV regulations. Enhanced operational efficiency through successful statewide initiatives and managed a team to close numerous retail and auction transactions.

Policy Development Compliance Team Management

Development Director

Future 6 Helping Hand Fund

May 2020 - Apr 2022 (1 year 11 months)

Contributed to strategic planning and decision-making to support the organization's mission. Collaborated on fundraising initiatives and participated in board meetings to drive success.

Strategic Planning Fundraising Community Outreach

General Manager

Best Buy

Apr 2005 - Aug 2011 (6 years 4 months)

Oversaw operations of a $50 million retail location, driving sales performance and enhancing customer service. Trained staff and collaborated on strategies to improve sales in targeted categories.

Sales Performance Staff Training Inventory Management Customer Service

Store Director

Circuit City

May 1998 - Apr 2005 (6 years 11 months)

Managed daily operations of an $18 million retail store, focusing on high performance and customer satisfaction. Recruited and trained associates while conducting market analysis to maintain service standards.

Customer Satisfaction Recruitment Market Analysis Sales Management