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@hongjiao
Seasoned player coach with 4 years of Sales & Team Lead experience
As a seasoned sales and team lead professional, I have a proven track record of exceeding sales targets and fostering a positive team culture through personalized coaching, goal-setting, and tailored strategy implementation. With a strong emphasis on customer centricity and revenue growth, I have successfully led high-performance teams and optimized sales funnels to maximize success within a book of business.
In my previous roles, I have demonstrated leadership in both individual contributor and team lead capacities, consistently achieving top performance in company KPIs and client growth. I have a strong understanding of various financial products, task-prioritization, time-management, and have utilized critical thinking to ask relevant discovery questions to root out inefficiencies.
I am passionate about developing high-performing teams and mentoring individuals to drive team performance. I am looking to continue developing my management skills in a fast-paced environment, where I can leverage my skills in team collaboration, sales, and exceptional customer care to drive business growth.
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Work history, roles, and key accomplishments
Accenture
Dec 2018 - Sep 2022 (3 years 9 months)
Led a team of 10-15 agents, conducted weekly one-on-one coaching sessions, and provided actionable feedback to improve performance. Analyzed performance metrics to identify gaps in sales processes and developed impactful verbiage and process updates.
Canadian Imperial Bank of Commerce
Oct 2017 - Apr 2019 (1 year 6 months)
Utilized critical thinking and problem-solving skills to implement customer centric approaches, resulting in long-term value and client satisfaction.
Degrees, certifications, and relevant coursework
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