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Aitor Satrustegui

@aitorsatrustegui

Bilingual customer support professional at Disrupt Digital, supporting 100+ Australian and New Zealand business clients with digital services and issue follow-up.

Australia

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What I'm looking for

I’m seeking a practical, customer-facing SaaS support role involving onboarding, troubleshooting and ongoing client care.

At Disrupt Digital, I handled daily client calls and enquiries while supporting more than 100 Australian and New Zealand SME clients. I explained digital platforms and service issues in plain language, then coordinated follow-up with technical and marketing specialists.

At Fit Education Pty Ltd, I supported digital platforms and day-to-day operational requests. I also built an internal video capability and produced more than 100 marketing and educational videos.

At Vleppo, I worked with founders and technical colleagues on fintech product communications. I made unfamiliar concepts easier to understand for clients and non-technical audiences, and coordinated launch materials as services evolved.

Earlier, I supported operations and customer communications at DFinanz, promoted property developments at Which Property, and worked across film marketing and campaigns at Filmarketing and Shackleton. I’m seeking a practical, customer-facing SaaS support role involving onboarding, troubleshooting and ongoing client care.

Experience

Work history, roles, and key accomplishments

Senior Account Manager

Disrupt Digital

Sep 2023 - Jan 2026 (2 years 4 months)

Handled multiple daily client calls and enquiries while supporting more than 100 Australian and New Zealand SME clients. Explained digital platforms and service issues in plain language and coordinated with technical and marketing specialists.

Customer Support Client Communication Technical Liaison Problem Solving Coordination

Head of Marketing

Fit Education Pty Ltd

Sep 2019 - Sep 2023 (4 years)

Supported digital platforms, education communications, and day-to-day operational requests. Coordinated digital tools, external providers, records, and time-sensitive customer-facing communications, and produced over 100 marketing and educational videos.

Digital Marketing Video Production Project Coordination Communication Skills Operations

Chief Marketing Officer

Vleppo

May 2019 - Dec 2022 (3 years 7 months)

Worked alongside founders and technical colleagues on fintech product communications and user-facing information. Made unfamiliar technical concepts easier to understand for clients and non-technical audiences, and coordinated launch materials and stakeholder communications.

Marketing Communications Fintech Technical Communication Stakeholder Management

Digital Marketing Director

Which Property

Jan 2018 - Dec 2019 (1 year 11 months)

Promoted property developments before and during construction through paid media and lead-generation campaigns. Managed approximately $5,000–$20,000 in monthly advertising budgets.

Digital Marketing Paid Media Lead Generation Budget Management

COO / Head of Marketing

DFinanz

Jan 2014 - Dec 2016 (2 years 11 months)

Supported operations and customer communications for an Australian fintech marketplace. Worked with mortgage brokers, lawyers, and technical advisers, clarifying requirements and coordinating follow-up.

Operations Client Communication Fintech Coordination

Director of Marketing

Filmarketing

Jan 2011 - Jul 2015 (4 years 6 months)

Founded and ran a Madrid film marketing agency, coordinating clients, publicity, events, and suppliers. Managed schedules, logistical details, and communications across international campaigns.

Marketing Agency Management Event Coordination International Campaigns

Account Supervisor

Shackleton

Jan 2007 - Feb 2011 (4 years 1 month)

Managed integrated campaigns in the film division of a leading Spanish creative agency. Coordinated clients, creative teams, media, and suppliers across digital, print, outdoor, and PR.

Account Management Integrated Campaigns Client Coordination Media Planning