
Antonella Quintana Fernandez
@antonellaquintanafer
Customer support professional in hospitality, recruitment and consulting; now seeking a remote customer support role.
What I'm looking for
At Capitole Consulting, I maintained contact with business clients, followed up on their needs and coordinated requests with internal teams. I also supported IT consultants during their assignments, answering day-to-day questions and helping with onboarding.
In Australia, I worked in hospitality and events at Optus Stadium, The Westin Perth and Soko Rooftop, assisting guests during busy shifts. My earlier roles included customer support for AMILON’s digital gift cards and loyalty programs, as well as candidate sourcing, interviews and recruitment administration.
Experience
Work history, roles, and key accomplishments
Working Holiday Visa
Various Employers
Jan 2023 - Jan 2026 (3 years)
Worked in hospitality and events at Optus Stadium, The Westin Perth and Soko Rooftop, assisting guests and supporting service during busy shifts. Carried out housekeeping and utility duties at remote mining sites, using English daily to communicate with guests, supervisors and colleagues from different backgrounds.
Business Manager
Capitole Consulting
Jan 2021 - Jan 2023 (2 years)
Maintained contact with business clients, followed up on their needs and coordinated requests with internal teams. Supported IT consultants throughout their assignments, answering day-to-day questions and working with Talent Manager with onboarding.
HR & Recruitment Consultant
Grupo NOA
Jan 2019 - Jan 2020 (1 year)
Reviewed applications, interviewed candidates and organized skills assessments. Scheduled appointments and helped new employees with onboarding and administrative queries.
Administrative Secretary & Customer Support
ADO & AMILON
Jan 2019 - Jan 2020 (1 year)
At ADO, managed the donor database, welcomed blood donors, handled administrative archiving, and supported events logistics. At AMILON, handled direct customer support and operational queries regarding digital gift cards and loyalty programs.
Sourced candidates for IT positions, published job adverts and screened applications. Arranged and conducted interviews, keeping candidates informed throughout the recruitment process.
Education
Degrees, certifications, and relevant coursework
Universitat Autònoma de Barcelona
Master’s Degree in HR Management in Organizations, HR Management
Master’s Degree in HR Management in Organizations from Universitat Autònoma de Barcelona.
Università degli Studi di Pavia
Bachelor’s Degree
Bachelor’s Degree from Università degli Studi di Pavia, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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