Open to opportunities

Eloghosa Elfreda Omoregbe

@eloghosaelfredaomore

I resolve high-volume customer issues across phone, email, and chat using CRM platforms and evidence-based investigation.

Brazil

Message

What I'm looking for

I'm looking for a remote, international customer support role where I can resolve complex customer issues, work across cultures, use CRM tools, and contribute to reliable, SLA-compliant service.

I've handled 100+ daily customer inquiries at Emergence Travels Ltd across phone, email, and live chat while maintaining a 95% CSAT score. I triage complex, time-sensitive cases, follow through on escalations, and work with operations and travel teams to resolve booking discrepancies.

Through Upwork, I provide ongoing customer support and technical assistance for international clients, communicating across time zones and cultural contexts with an approach tailored to each customer.

At The Palace Emporium Ltd, I de-escalated complaints, maintained CRM records, produced weekly service reports, and helped reduce repeat contacts by 20% by flagging recurring customer confusion. My medical laboratory diagnostics background informs my methodical approach to investigating issues and documenting solutions.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Representative

Current

Upwork

Jan 2022 - Present (4 years 7 months)

Provided ongoing customer support and technical assistance to a rolling portfolio of international clients, maintaining high client satisfaction and repeat engagement. Communicated across time zones and cultural contexts via email and chat.

Customer Support Technical assistance Email Support Chat Cross Cultural Communication International Clients problem resolution Time Zone Management

Customer Support Representative

Emergence Travels Ltd

Jan 2024 - May 2026 (2 years 4 months)

Handled 100+ customer inquiries daily via phone, email, and live chat, maintaining a 95% customer satisfaction score. Triaged and escalated complex issues to Tier 2 support, ensuring SLA compliance and documenting findings for process improvement.

Customer Support Specialist

The Palace Emporium Ltd

Nov 2022 - Dec 2023 (1 year 1 month)

Managed inbound customer calls and complaints with professionalism and empathy, consistently de-escalating tense interactions. Updated CRM records, generated weekly service reports, and supported team onboarding, contributing to a 20% reduction in repeat contacts.