Looking for a job

Guillermina Faust Pinsolle

@guillerminafaust

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Customer Service & Administration professional. Native from Argentina, currently living in India

India

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What I'm looking for

I am looking for a remote position that allows me to work from anywhere. I like to put all my effort into my job, therefore, I expect a good working environment, respect and balance between life and job.

I am a professional with a unique blend of expertise in Hotel Management and Psychology, I am passionate about delivering exceptional customer experiences and driving operational excellence. My career spans across five countries, encompassing roles in prestigious 5-star hotels, global trading companies, and multinational education firms. My diverse background has honed my administrative prowess, allowing me to seamlessly navigate complex tasks while maintaining a strong focus on customer success. I thrive in dynamic, multicultural environments and am adept at fostering strong client relationships.

Experience

Reservations Specialist

Cicada Lodge - Nitmiluk Tours

Apr 2023 - Oct 2023 (6 months)

Managed and oversaw all bookings during peak seasons, liaised with tour operators, travel agencies, and individual travellers, ensured seamless reservations for accommodations and tours within the park, provided personalized assistance through email & phone to enrich clients' overall hotel experience before their arrival.

Hotel reservations management Liaison with tour operators Travel agency coordination Phone assistance Email Communication

Administration Coordinator

EF Education First

Apr 2022 - Mar 2023 (11 months)

Managed cultural immersion experience for students staying in Spain, including overseeing accommodation program, recruiting host families, coordinating arrivals and departures, and ensuring high occupancy levels in our residences & host families.

Sales Recruitment Customer Service Operations Customer Service Client Success Client Relationship Management Administration Email Operations Cultural Immersion

E-Commerce After-Sales & Logistics Coordinator

BAUHAUS

Aug 2020 - Apr 2022 (1 year 8 months)

Handled e-commerce shipping products all over Spain, negotiated and resolved customer issues and complaints, coordinated logistics, managed warehouse interface with logistics, accounting, and marketing.

E commerce logistics Customer issue resolution Logistics Coordination Warehouse Management

Logistics, Admin & Commercial Coordinator

AMERICAN EQUIPMENT S.A.

Jan 2018 - Jun 2019 (1 year 5 months)

Managed shipments from the USA to Argentina, resolved shipping or delivery issues, engaged new customers through networking, organized company's participation in international congresses, managed business gifts delivery, assisted with travel arrangements, supply inventory, and agenda management.

International shipment management Business gifts management Administration Logistics Coordination Shipping Customer Engagement Event Organization Travel Arrangements

Hotel Receptionist

Hotel Marina 2

Apr 2016 - Nov 2017 (1 year 7 months)

Managed check-in & check-out, bookings and availability through different online portals, assisted guests with reservations and general information for their holidays.

Front desk management Online booking system Guest assistance Hotel Management Hotel Distribution

Guest Services Officer

Park Hyatt Buenos Aires

May 2014 - Jan 2016 (1 year 8 months)

Attended all the internal and external calls of the Hotel, intercommunicated with all the hotel departments, assigned tasks for every department, took room and package reservations, detected and registered guests' preferences, responsible for the end of the shift.

Hotel communication Guest preference analysis Reservation Management Task Assignment