Daniele Coppola
@danielecoppola
I resolve complex customer enquiries and coordinate safe, compliant operations across aviation and government services.
AustraliaWhat I'm looking for
I've led frontline customer service and cabin operations at Virgin Australia, managing complex enquiries, service disruptions and escalated complaints in a regulated, safety-critical environment.
Across Virgin Australia, Tigerair Australia and the Department of Justice & Community Safety, I've supported vulnerable and distressed customers, maintained accurate confidential records, coordinated operations and communicated calmly in high-pressure situations.
My earlier hospitality and business management experience strengthened my capability in customer relationships, staff supervision, rostering, financial administration and operational planning. I've also completed intensive training in Australian superannuation, member services and digital contact-centre systems.
Experience
Work history, roles, and key accomplishments
Led frontline customer service and cabin operations in a regulated, safety-critical environment, balancing customer care, team coordination, operational delivery and compliance.
Education
Degrees, certifications, and relevant coursework
University of Turin
Bachelor of Psychology, Psychology
Pursued a Bachelor of Psychology degree at the University of Turin.
AMES Melbourne
Certificate III and IV in ESL, English as a Second Language
Completed Certificate III and IV in ESL at AMES Melbourne.
Tech stack
Software and tools used professionally
Availability
Location
Australia
ItalySalary expectations
Job categories
Skills
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