Sayed Younis
@sayedyounis
Motivated customer service associate with strong problem-solving skills.
What I'm looking for
I am a motivated and results-driven professional with over 2 years of experience at Tradewill Global LLC. My background in customer service has equipped me with a strong problem-solving skill set, allowing me to resolve complex customer issues effectively. I take pride in my ability to maintain a 95% customer satisfaction rating, which reflects my commitment to delivering exceptional service.
Throughout my career, I have developed a proactive approach to problem-solving and thrive in dynamic environments. My exceptional attention to detail and strong analytical skills enable me to identify opportunities for improvement and implement actionable strategies. I have consistently received positive feedback from customers for my clear and efficient communication, which has been instrumental in my success.
In addition to my customer service expertise, I have collaborated with cross-functional teams to address complex product inquiries and trained new team members on best practices, contributing to a significant increase in team efficiency. I am eager to leverage my skills and experience in a challenging new role.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Tradewill Global LLC
Jan 2022 - Present (3 years 8 months)
Provided exceptional customer service over live chat and email, assisting customers with technical issues and inquiries. Resolved 50+ customer issues daily, resulting in a 90% fast resolution rate.
Education
Degrees, certifications, and relevant coursework
Dr.B.R. Ambedkar Open University
Bachelor of Arts, Arts
2020 - 2023
Completed a Bachelor of Arts degree. Focused on developing a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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