Open to opportunities

Sayan Halder

@sayanhalder

Message

I resolve customer complaints, strengthen trust, and coach teams to deliver better service outcomes.

India

Message

What I'm looking for

I'm looking for a customer service role where I can resolve customer concerns, apply product knowledge, collaborate with a team, and support service improvement through active listening and effective problem resolution.

I've resolved customer complaints professionally at Amazon, building positive feedback and stronger customer trust through active listening, quick concern handling, and timely escalation of critical issues.

Previously at Absas Solutions, I served as a Subject Matter Expert, mentoring junior team members, guiding critical projects, and creating training materials that improved collaboration, skills, and job satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

Apr 2024 - Jan 2026 (1 year 9 months)

Resolved customer complaints professionally, leading to positive feedback and improved customer trust. Listened to customers quickly, addressing concerns and escalating critical issues to supervisor for resolution.

Customer Service Complaint Handling problem resolution Active Listening Escalation Management

Subject Matter Expert

Absas Solutions

Apr 2016 - Mar 2020 (3 years 11 months)

Mentored junior team members, facilitating their skill development and career advancement. Provided expert guidance on critical projects, leading to improved team collaboration and project outcomes.

Mentor Training Collaboration