At 3i-infotech, I answered incoming calls, identified customer needs, and helped customers through insurance enrolment while keeping them updated on their insurance status.
At Foundever, I provided customer service and technical support through online chat. I helped customers navigate products, set up accounts, and troubleshoot issues while handling multiple chats.
At Sutherland Global Services, I resolved customer queries and trained and mentored new hires. I was promoted to Team Coordinator, where I oversaw team workflow and supported performance management.
