28 Divya Jangid

I am a customer service professional with hands-on experience in insurance policy servicing, customer verification, and policy renewal processes. I have worked as a Customer Service Executive (Intern), ensuring accurate documentation, professional customer interactions, meeting productivity and quality targets, and maintaining Net Promoter Score (NPS) expectations.

I have experience in outbound customer contact for policy revival, explaining policy benefits, handling queries on terms and premiums, maintaining CRM records, and coordinating with internal teams to resolve payment and documentation issues. I am proficient with MS Office and Tally, eager to learn, and focused on delivering consistent customer delight and timely issue resolution.