Open to opportunities

Amina Shaikh

@aminashaikh

Message

Dedicated Customer Support Specialist with 7+ years of experience.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Support Specialist with over 7 years of experience in international processes across telecom, healthcare, and insurance sectors. My career has been marked by a proven ability to resolve customer queries effectively, manage inbound and outbound calls, and ensure high service satisfaction. I pride myself on my empathetic communication style and my adeptness at using CRM tools to maintain data accuracy.

Throughout my career, I have worked with esteemed organizations such as ID Medical, Wipro, Tata Consultancy Services, and WNS Global Services. My roles have involved engaging with healthcare professionals, handling customer queries related to broadband and telecom, and ensuring compliance with insurance guidelines. I have consistently maintained high standards of call quality and issue resolution, earning recognition for my performance and audit accuracy.

Experience

Work history, roles, and key accomplishments

Process Associate

ID Medical

Jan 2023 - May 2024 (1 year 4 months)

Engaged with healthcare professionals via calls and emails to verify employment history and clarify CV details. Matched consultants with job roles by understanding their experience and client needs.

Customer Support Documentation Client Relationship Management Healthcare Process Support

Associate (Customer Support)

Wipro

Apr 2021 - Nov 2022 (1 year 7 months)

Handled customer queries related to broadband and telecom orders via inbound calls and email support. Maintained high call quality and issue resolution standards.

Email Support Telecom Process

Process Associate (Customer Operations)

Tata Consultancy Services

Dec 2013 - Jan 2016 (2 years 1 month)

Reviewed scanned policy documents and ensured accurate updates using ecliq and Citrix platforms. Assisted US-based clients with policy renewals and changes via ticket-based systems.

Policy Management Data Entry CRM Tools Customer Operations

Associate (Customer Support)

WNS Global Services

May 2012 - Jul 2013 (1 year 2 months)

Updated fleet insurance data on the MID portal and resolved client queries via calls and email. Ensured compliance with UK insurance guidelines and maintained accurate records.

Customer Support Compliance Record keeping Email Communication

Education

Degrees, certifications, and relevant coursework

Thakur College of Science & Commerce, Mumbai University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, focusing on core business principles and practices. Gained foundational knowledge in commerce and related fields.