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Farsiya Banu

@farsiyabanu

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Customer-focused professional with experience in support and escalation.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated customer-focused professional with over 1.2 years of experience in providing exceptional support through various channels including phone, email, and chat. My role in the Escalation Department has honed my skills in resolving complex issues and ensuring customer satisfaction. I pride myself on my strong communication abilities and my commitment to enhancing the customer experience.

Throughout my career, I have successfully handled unresolved customer issues, provided advanced solutions, and analyzed recurring problems to identify patterns. My experience as an Insurance Policy Advisor has further developed my ability to assess client needs and recommend tailored solutions, ensuring that I maintain strong relationships with clients while staying updated on industry trends.

Experience

Work history, roles, and key accomplishments

Current

Escalation Department

Current

Nobroker

Feb 2025 - Present (6 months)

Managed complex customer issues, providing advanced solutions beyond frontline support. Analyzed recurring issues to identify patterns and ensure customer satisfaction and retention.

Customer Support Communication Problem Solving Customer Satisfaction Data Analysis Escalation Management Team Collaboration

Insurance Policy Advisor

EOSGlobe

Sep 2024 - Present (11 months)

Assessed client insurance needs and recommended suitable policies, explaining terms and coverage options. Assisted clients with the claims process and maintained ongoing relationships.

Insurance Sales Client Relationship Management Claims Processing Communication Financial Services

Customer Care Executive

AllDigiTech

Oct 2023 - Present (1 year 10 months)

Responded to customer inquiries via calls, emails, and chats, providing information on products and services. Resolved customer complaints, processed orders, and maintained accurate customer records.

Customer Service Email Support Chat Support Order Processing Data Entry Customer Satisfaction Communication

Education

Degrees, certifications, and relevant coursework

Madurai Kamaraj University

B.Com, General

2021 - 2024

Pursued a Bachelor of Commerce degree with a specialization in Insurance, gaining foundational knowledge in business, finance, and insurance principles. Developed an understanding of various insurance policies and their applications.

Matric Girls HR Sec School

12th Grade, General Studies

2017 - 2019

Completed 12th grade at Matric Girls HR Sec School, focusing on a broad curriculum to prepare for higher education. Gained foundational knowledge across various subjects.