#ARJUN SHINDE

I am a customer-focused professional with proven experience in customer support and insurance services. My journey has equipped me with the skills to handle customer queries effectively, resolve escalations, and improve service processes. I pride myself on my ability to communicate clearly and adapt to various situations, ensuring efficient support and high client satisfaction.

In my current role as a Sr. Associate at WNS, I deliver exceptional customer support, particularly in insurance-related queries, policy management, and claims resolution. I have successfully assisted in managing policy renewals and cancellations while ensuring timely communication with clients to enhance their experience. Previously, as a Customer Support Associate at Tech Mahindra, I managed customer interactions and collaborated with multiple departments to optimize service processes, all while mentoring junior associates.

My educational background includes a Bachelor of Arts in English Literature from Bharati Vidyapeeth University, where I graduated with a CGPA of 8.83. I am fluent in English, Hindi, and Marathi, which allows me to connect with a diverse clientele. Outside of work, I enjoy reading, swimming, and running, which help me maintain a balanced lifestyle.