Ayesha Afnan

I’m a results-driven customer service and operations professional with experience in customer relationship management, insurance services, and business operations. I focus on delivering excellent customer experiences through strong communication and client-handling.

In my role as Senior Executive at Bykmo Company (Jan 2024 – Jun 2025), I managed customer queries and operational processes, coordinating with internal teams to ensure smooth service delivery. I take ownership of problem-solving to keep service moving and clients supported.

Previously, as a CRM Executive at Vidal Health Insurance Company (Sep 2022 – Dec 2023), I handled customer relationship management activities and assisted clients with insurance-related queries and service requests. I’m comfortable balancing responsiveness with accuracy in CRM-driven workflows.

I bring a practical toolkit including Microsoft Excel, Tally, CRM tools, and MS Office, along with business communication, team coordination, and customer service fundamentals. My professional ethos is simple: understand the customer’s need, collaborate internally, and resolve issues effectively.