Rajammeenakshi Ramamoorthy
@rajammeenakshiramamo
Customer Service and Relationship Management professional improving retention through policy renewals and CRM administration.
IndiaWhat I'm looking for
I’m a results-oriented customer service and relationship management professional with 3+ years of experience in customer support, insurance operations, and CRM administration. I manage high-volume interactions via live chat, email, and voice while meeting customer satisfaction targets through accurate documentation, professional communication, and escalation when needed.
In my roles across Tata AIA Life Insurance, HDFC Life Insurance, and Redisolve Software Pvt. Ltd., I’ve achieved 98% customer satisfaction, improved operational efficiency by 30%, and increased annual policy renewal performance by 20%. I’m known for maintaining 95% CRM data accuracy, resolving policy servicing requests within turnaround times, and strengthening long-term customer retention through proactive engagement and continuous process improvement.
Experience
Work history, roles, and key accomplishments
E-Relationship Associate
Redisolve Software Pvt. Ltd.
Oct 2025 - Mar 2026 (5 months)
Managed 900–1,000 live chat interactions and 200–300 customer email requests monthly while maintaining high response quality. Achieved 98% customer satisfaction by providing timely, accurate resolutions and maintaining accurate interaction records within SLAs.
Insurance Operations Senior Associate
HDFC Life Insurance
Feb 2025 - Aug 2025 (6 months)
Delivered end-to-end insurance servicing for policyholders, ensuring compliance with organizational procedures. Improved operational efficiency by 30% and maintained 95% customer satisfaction by resolving policy servicing requests within turnaround times.
Relationship Manager
Tata AIA Life Insurance
Jan 2023 - Feb 2025 (2 years 1 month)
Managed customer portfolios with personalized insurance servicing and relationship management. Increased annual policy renewal rates by 20% through proactive engagement and maintained 95% CRM data accuracy for 500+ customers.
Customer Service Internship
Tata AIA Life Insurance
Sep 2022 - Dec 2022 (3 months)
Supported insurance sales operations and coordinated customer servicing activities, including resolving 95% of customer policy-related issues. Assisted with policy documentation, premium information, and service requests while coordinating with sales teams.
Customer Service Intern
Tata AIA Life Insurance
Dec 2022 - Present (3 years 7 months)
Supported customer servicing and insurance documentation tasks under senior supervision. Developed practical exposure to customer relationship management and insurance operations, including customer communication standards and documentation procedures.
Education
Degrees, certifications, and relevant coursework
Redisolve Software Pvt. Ltd.
Master of Computer Applications, Computer Applications
2025 - 2026
Completed a remote Master of Computer Applications (MCA) program from Oct 2025 to Mar 2026.
The Gandhigram Rural Institute
Bachelor of Science, Computer Science
2012 - 2015
Earned a Bachelor of Science (B.Sc.) in Computer Science from 2012 to 2015.
Mangayarkarasi College of Arts and Science for Women
2009 - 2012
Studied at Mangayarkarasi College of Arts and Science for Women from 2009 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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