Savina Bowanee
@savinabowanee
Dynamic customer service professional with over 6 years of experience.
What I'm looking for
I am a dynamic customer service professional with over six years of diverse experience in administration and client relations. My journey began as a Customer Service Representative at Sykes Call Center in Dublin, where I delivered exceptional support to international clients, ensuring high levels of satisfaction. This role honed my ability to resolve inquiries efficiently and manage operations effectively.
Following my time at Sykes, I transitioned to a Fundraising Manager role at the World Wildlife Fund, orchestrating events that enhanced public engagement with conservation initiatives. My entrepreneurial spirit led me to co-own and manage a successful hair salon in Dublin, where I implemented policies that improved service delivery and client retention. Currently, I manage a thriving salon in Mauritius, focusing on finances, marketing, and client relations while ensuring high-quality service delivery.
My recent experience as a Manager for an equestrian company further solidified my leadership and operational management skills. I am ready to leverage my expertise to enhance operational efficiency and client satisfaction in an administrative role, making a positive impact within your organization.
Experience
Work history, roles, and key accomplishments
Salon Owner & Manager
Salon Owner & Manager
Aug 2015 - Present (9 years 11 months)
Managed a thriving hair and beauty salon in Mauritius, overseeing finances, marketing, and client relations. Ensured the delivery of high-quality services, maintained customer satisfaction, and implemented innovative business growth strategies.
Manager
Equestrian Company
Feb 2024 - May 2024 (3 months)
Supervised operations, staff, and customer relations for an equestrian business. Oversaw scheduling, logistics, and maintained service quality.
Salon Owner & Manager
Salon Owner & Manager
Jan 2011 - Dec 2014 (3 years 11 months)
Co-owned and managed a prosperous hair salon in Dublin, overseeing daily operations, customer service, and staff management. Instituted policies that improved service delivery and client retention.
Fundraising Manager
World Wildlife Fund
Dec 2009 - Dec 2011 (2 years)
Orchestrated fundraising events and awareness campaigns, enhancing public engagement with conservation initiatives. Administered operational aspects of fundraising projects.
Customer Service Representative
Sykes Call Center
Feb 2008 - Nov 2009 (1 year 9 months)
Delivered exceptional customer support for international clients in a fast-paced call centre environment. Resolved inquiries with efficiency, ensuring high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Atlanta College of Liberal Art and Science
Master in Business Administration, Business Administration
Currently pursuing a Master of Business Administration at Atlanta College of Liberal Art and Science. This program focuses on advanced business principles and management strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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