Vallen Joanne Villars

Authored reports, documented technical malfunctions, and escalated technical incidents to technicians. Managed email correspondence and supported the supervisor, including onboarding and upskilling new recruits.

Provided customer advisory services for mutual insurance, cleaning services, appointment scheduling, and tax exemption. Assisted clients with various inquiries related to these services.

Analyzed customer needs to provide personalized advice and solutions, focusing on subcontracting and insulation projects. Ensured client satisfaction by offering tailored recommendations.

Handled inbound and outbound calls, managing customer relationships with personalized greetings and efficient request processing. Ensured effective and personalized telephone interactions with clients, prospects, and partners.

Analyzed customer needs to propose personalized advice and solutions, specifically for insulation and photovoltaic projects. Focused on understanding client requirements to offer suitable options.

Proposed personalized solutions based on client needs for GACD dental products. Focused on understanding customer requirements to offer appropriate dental product recommendations.

Generated traffic for Independence Royale, focusing on mobility solutions for the elderly. Engaged with potential clients to promote services related to senior mobility.

Performed various administrative tasks to facilitate business operations, including answering calls, drafting emails, and managing schedules. Organized appointments, took messages, classified documents, and managed databases.

Grade: English - 6, French - 3, Mathematics - 9, Accounting - 9, Art & Design - 6

Obtained the Cambridge School Certificate with grades in English, French, Mathematics, Accounting, and Art & Design. This foundational education provided a strong base in various academic disciplines.