Satish K B

Worked as a Support Specialist, focusing on team performance monitoring, report creation, and identifying knowledge gaps to improve service quality.

Served as a Quality Analyst, responsible for monitoring team performance and ensuring adherence to quality standards. Engaged in process documentation and training for new hires.

Worked remotely as a Quality Analyst focusing on monitoring and mentoring teams to meet quality targets. Created performance reports and identified gaps in knowledge to enhance service delivery.

As a Quality Analyst, conducted root cause analysis on customer issues, monitored team performance, and created performance reports to improve service quality.

Led a team of analysts to enhance monitoring processes and improve quality metrics. Conducted audits and participated in client meetings to ensure service excellence.

Oversaw quality assurance processes, mentored team members, and created performance reports to track and improve service delivery.

Managed process documentation and initiated projects to reduce average handling time and improve customer satisfaction.

Provided technical support for enterprise customers, resolving hardware and software issues through remote assistance.

Worked as a communication SPOC for the AOL campaign, managing client communications and performance reporting.