Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
AK@abhishekkathait
Skillful Quality Analyst with 2.5 years of experience.
IndiaI am a dedicated Quality Analyst with 2.5 years of experience in process management, improvement, and client servicing. My journey has equipped me with exceptional analytical and conceptualization skills, enabling me to deliver results that exceed expectations. Currently, I work at Teleperformance, where I lead external and internal call calibration sessions to enhance product knowledge and improve executive performance.
Throughout my career, I have successfully participated in various process improvement projects and conducted monthly reports analysis to identify top and bottom performers. My role involves conducting training sessions and one-on-one discussions with team leaders to develop action plans that align with our targets. I take pride in my ability to manage teams effectively and drive performance through collaboration and strategic planning.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Teleperformance
Sep 2022 - Present (3 years 2 months)
Currently working as a Quality Analyst, responsible for conducting call calibration sessions, auditing communications, and delivering feedback to improve executive performance. Participated in process improvement projects and conducted monthly reports analysis to identify performance trends.
Teleperformance
Jun 2022 - Sep 2022 (3 months)
Managed a team of guides to drive performance, assisted in creating chat flows, and identified process gaps. Collaborated with training and quality teams to formulate solutions and attended calibration sessions to address challenges.
Teleperformance
Jan 2021 - Jun 2022 (1 year 5 months)
Handled customer queries and technical concerns, educated customers on products and services, and escalated priority issues to management. Developed strong interpersonal skills and time management abilities.
Degrees, certifications, and relevant coursework
USBachelor of Technology, Technology
2015 - 2019
Completed a Bachelor's degree in Technology, focusing on various engineering principles and applications. Developed skills in technical analysis and project management.
IndiaYou can contact Abhishek and 90k+ other talented remote workers on Himalayas.
Message Abhishek
ZLZartab Latif
Quality Analyst, International Campaign
SBSatish K B
Support Specialist, Vivtera Global Business Services LLP
HTHarshita Singh Tare
Process Specialist, Infosys
MKManish Kumar
Team Lead, Vedantu Innovations
ASAhana Sarkar
Quality Analyst, Teleperformance
PDPraveen kumar Devarai
Process Executive, Cognizant
Kishan Sharma
Quality & Support Analyst, TaskUs India Pvt. Ltd
kushant Kumar
Senior Quality Analyst, Vaco Binary Semantics LLP
ABHISHEK VERMA
Senior Quality Analyst, Stellarserve
ABArindam Bhaumik
Temp Team Lead, Wipro Limited
