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ABHISHEK VERMA

@abhishekverma7

Detail-oriented Quality Analyst driving process improvements and high customer satisfaction.

India
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What I'm looking for

I seek a role focused on quality assurance and process improvement where I can lead audits, reduce errors, mentor teams, and drive measurable customer-experience gains.

I am a dedicated Quality Analyst with experience auditing operations across travel, gaming, and customer experience management, focused on resolving quality issues and enhancing customer experiences.

I've conducted comprehensive audits for flights, hotels, cruises, car rentals, and contact-center operations, achieving 98% accuracy and strong SLA compliance while reducing repeated errors.

I led root cause analysis and corrective actions that reduced booking errors by 30% and helped streamline SOPs, support testing, and implement new processes; I also mentored junior analysts to foster a quality-first culture.

I hold a Six Sigma Yellow Belt and have hands-on experience with Excel, Power BI reporting, quality assurance processes, and cross-functional collaboration to drive continuous improvement and operational excellence.

Experience

Work history, roles, and key accomplishments

IL

Quality Analyst

IGT Solution Pvt Ltd

Aug 2022 - Oct 2023 (1 year 2 months)

Reviewed customer feedback and production issues to implement corrective actions, improved QA procedures, and maintained thorough documentation of quality-control activities.

Education

Degrees, certifications, and relevant coursework

IM

International Institute of Mass Media

Bachelor of Mass Communication and Media Studies, Mass Communication and Media Studies

2017 - 2020

Completed a Bachelor of Mass Communication and Media Studies focusing on journalism and media practices from 2017 to 2020.

FS

Florets International School

Intermediate, Intermediate

2015 - 2017

Completed Intermediate studies (higher secondary) from March 2015 to March 2017.

VC

Virendra Swaroop Education Centre

High School Diploma, High School

2012 - 2015

Completed High School education from March 2012 to March 2015.

Tech stack

Software and tools used professionally

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