ABHISHEK VERMA

Led comprehensive audits across flights, hotels, cruises and car rentals achieving 98% accuracy against SLAs and drove root-cause actions that reduced booking errors by 30%. Mentored junior analysts and improved SOPs to enhance customer satisfaction.

Conducted audits to identify and rectify compliance issues and performed detailed root-cause analyses that reduced recurring errors and improved regulatory adherence.

Reviewed customer feedback and production issues to implement corrective actions, improved QA procedures, and maintained thorough documentation of quality-control activities.

Coached team members to improve customer service, handled escalations, and implemented strategies that enhanced overall guest service quality and performance monitoring.

Implemented sales strategies to grow revenue, identified new business opportunities, managed client relationships, and led a team of sales representatives to meet targets.

Completed a Bachelor of Mass Communication and Media Studies focusing on journalism and media practices from 2017 to 2020.

Completed Intermediate studies (higher secondary) from March 2015 to March 2017.

Completed High School education from March 2012 to March 2015.