Yash Raj
@yashraj3
Customer-focused quality assurance professional driving process improvements and team performance.
IndiaWhat I'm looking for
I am a customer-focused quality assurance and process improvement professional with 3+ years' experience in multinational operations, leading audits, analytics, and high-performing teams. I have driven measurable quality gains—achieving 150%+ target attainment—while managing daily reporting, QBR decks, and client-facing quality discussions.
I excel at bridging customer service and quality functions: training and mentoring large teams (70+ members), resolving escalations, and implementing process optimizations informed by data analysis. I am continuously developing SQL and advanced Excel capabilities to strengthen reporting and decision support.
Experience
Work history, roles, and key accomplishments
Senior Analyst – Quality
eClerx Services Ltd
Apr 2025 - Present (8 months)
Improved process quality scores achieving 150%+ target attainment through systematic audits and interventions; led quality training and managed QBR decks while independently overseeing a 70+ member team during manager absence.
Floor Support & Senior Analyst
eClerx Services Ltd
Sep 2023 - Mar 2025 (1 year 6 months)
Supported a 70+ member team with technical guidance and process clarifications, handled customer escalations maintaining high satisfaction, and produced performance tracking sheets for management.
Analyst – Dispatch Technician
eClerx Services Ltd
Oct 2022 - Aug 2023 (10 months)
Handled dispatch technician support and customer service operations, ensuring timely issue resolution and consistent customer experience while developing analytical reporting skills.
Education
Degrees, certifications, and relevant coursework
Senior Secondary Education
Senior Secondary Certificate, General Secondary Education
Completed senior secondary education, graduating in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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