Tania Mahanta

Performed audits on chats handled by associates and conducted feedback and coaching sessions for the aligned service partner team. Drove performance and ensured KPIs were met for the aligned QAs, including conducting calibrations and preparing audit reports.

Conducted content moderation and achieved all aligned KPIs. Performed quality audits for the market, prepared RCAs based on errors, and participated in calibration to analyze variance.

Handled chats for Pan India Swiggy customers, ensuring resolution at the first attempt. Achieved all monthly KPIs and ensured end-to-end closure of customer issues through inter-departmental coordination.

Reported to the HR Manager, handling audits for Health, Safety, Well-Being (HSW), Infrastructure, and Compliance. Prepared reports based on HSW audits, created employee domain IDs, and maintained staff attendance.

Conducted outbound calls to retailers, collected feedback, and gathered daily sales reports from sales executives. Prepared various reports based on collected data.

Reported to the HR Manager, coordinating with sales executives and clients. Managed resources, prepared daily sales and month-end reports, and scheduled meetings and conferences.

Completed a Bachelor of Science degree with a specialization in Biochemistry. Gained foundational knowledge in biological chemistry and related scientific principles.

Completed Higher Secondary Education with a focus on Science. Developed a strong foundation in scientific subjects.

Completed Matriculation from WBBSE. Acquired fundamental knowledge across various subjects.