Satina H

I’m a highly organized, self-motivated Project Manager and Operations Professional with 15+ years of experience in project coordination, client relations, and office administration. I’m known for managing timelines, budgets, and vendor relationships from planning through turnover—while keeping customer service and team alignment at the center of delivery.

In my most recent roles, I’ve combined operational execution with growth-focused marketing. I manage project schedules and billing/AP/AR processes, and I oversee marketing efforts such as webpage management, marketing materials, and social media strategies to drive brand engagement. I also developed and implemented an online platform/CRM for technicians to access real-time schedules, improving internal communication and workflow efficiency.

Earlier, I led large-scale claim workflows and cross-functional coordination, managing data, timelines, and budgets for 1,000+ claims while serving as the primary liaison between vendors, operations, and parts suppliers. I also managed a team of 20 employees and spearheaded the integration of new business operations from a multimillion-dollar acquisition, including restructuring processes and leading sales performance through an upselling strategy.