Saritha MP

I am an experienced customer support and debt recovery professional with a proven record in collections, escalation management, and operations. I have worked across debt collection and customer service environments, consistently delivering results and process improvements.

At Tahseel – Hadaf Al Khaleej, I served as Sr. Debt Collector and Acting Team Leader, managing account tracking, negotiations, skip-tracing and legal-compliance activities while taking escalation calls and providing training on tracing methods.

In customer service roles at Capillary Technologies and Aditya Birla Minacs, I handled voice, email and chat support, ticketing (Bugzilla), vendor escalations, field service order management and team training, contributing to high customer-satisfaction scores and reduced turnaround times.

I am organized, self-motivated and skilled with CRM tools and MS Office, and I bring recognition for performance including multiple Top Performer and Best Employee awards.