Open to opportunities

Saritha MP

@sarithamp

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Experienced customer support and debt recovery professional.

India

Message

What I'm looking for

I seek a role using my collections and customer-support strengths where I can lead teams, reduce escalations, improve processes, and drive high customer satisfaction in a collaborative, process-driven organization.

I am an experienced customer support and debt recovery professional with a proven record in collections, escalation management, and operations. I have worked across debt collection and customer service environments, consistently delivering results and process improvements.

At Tahseel – Hadaf Al Khaleej, I served as Sr. Debt Collector and Acting Team Leader, managing account tracking, negotiations, skip-tracing and legal-compliance activities while taking escalation calls and providing training on tracing methods.

In customer service roles at Capillary Technologies and Aditya Birla Minacs, I handled voice, email and chat support, ticketing (Bugzilla), vendor escalations, field service order management and team training, contributing to high customer-satisfaction scores and reduced turnaround times.

I am organized, self-motivated and skilled with CRM tools and MS Office, and I bring recognition for performance including multiple Top Performer and Best Employee awards.

Experience

Work history, roles, and key accomplishments

Senior Debt Collector

Tahseel - Hadaf Al Khaleej Debt Collection

Sep 2016 - May 2021 (4 years 8 months)

Managed assigned accounts and negotiated settlements to recover outstanding payments, handled escalations and trained staff on skip-tracing methods, contributing to consistent recovery performance from Sep 2016 to May 2021.

Debt Collection Skip tracing Negotiation Escalation Management Training CRM Account Management Compliance

Technical Service Associate

Aditya Birla Minacs

Sep 2014 - Mar 2016 (1 year 6 months)

Handled voice, email and chat tickets, managed vendor and customer escalations, and drove service order management to maintain >90% customer delight between Sep 2014 and Mar 2016.

Technical Support Escalation Management Service Management Vendor Management CRM Email TAT Customer Satisfaction

Customer Support Executive

Capillary Technologies

Jun 2012 - Aug 2014 (2 years 2 months)

Provided multi-channel support for the Intouch Cloud application, resolved escalations, and made operational decisions in managers' absence while improving team productivity from Jun 2012 to Aug 2014.