Reyan Sehgal
@reyansehgal
Credit collection and technical sales professional focused on overdue recovery and customer problem resolution.
IndiaWhat I'm looking for
I’ve built my career across credit collection and technical sales, working directly with international customers to recover overdue payments and resolve issues efficiently. In credit collection (UAE), I’m responsible for collecting overdue payments from Etisalat Telecom customers, maintaining an AHT of 5–8 minutes per call, and applying a strong understanding of bad debt campaigns and payment installment options.
Previously, I handled technical sales and customer support for US clients, reaching targets of around $1500/week while addressing client queries and upselling products. I bring strong analytical and problem-solving skills with basic troubleshooting for common computer issues, backed by confident communication, fluent spoken English, and strong public speaking from anchoring events and winning debate competitions.
Experience
Work history, roles, and key accomplishments
Credit Collection Agent
Diligent Solutions Pvt Ltd
Aug 2019 - Feb 2026 (6 years 6 months)
Collected overdue payments from Etisalat Telecom customers in the UAE using bad-debt campaign techniques, maintaining 5–8 minute AHT per call. Analyzed and resolved payment issues and supported customers with easy installment arrangements.
Technical Sales Executive
Accosting Infotech Private Limited
Jan 2016 - Aug 2019 (3 years 7 months)
Drove technical sales for international clients, reaching a target of around $1,500 per week. Provided customer support for US clients and performed basic troubleshooting for email, printers, routers, antivirus, and common PC issues.
Education
Degrees, certifications, and relevant coursework
BITTR, IP University
Bachelor of Business Administration (BBA), Business Administration
Grade: 60%
Completed a BBA at BITTR affiliated with IP University, scoring 60%.
Saraswati Bal Mandir Public School
CBSE Class XII
Grade: 65%
Completed CBSE Class XII at Saraswati Bal Mandir Public School (Pachim Vihar), scoring 65%.
Saraswati Bal Mandir Public School
CBSE Class X
Grade: 72%
Completed CBSE Class X at Saraswati Bal Mandir Public School (Pachim Vihar), scoring 72%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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