Sara Tarr
@saratarr
Operations and customer experience professional with 10+ years of experience in hospitality, customer service, and team leadership.
United StatesWhat I'm looking for
At Ten Group, I coordinated travel experiences spanning transportation, lodging, dining, and entertainment, using Amadeus and other booking systems to support accurate, efficient service. I also cultivated relationships with restaurant and hospitality partners across North America.
As Work Flow Manager, I supported SLA compliance, adjusted team schedules, and coordinated job assignments across North American markets. Earlier, I worked as a Lifestyle Manager and earned the Extra Mile Award and WOW Award; at Discount Roofing of Nevada, I scheduled customer appointments and dispatched technicians.
Experience
Work history, roles, and key accomplishments
Office Assistant
Discount Roofing of Nevada
Sep 2024 - Oct 2025 (1 year 1 month)
Answered and directed incoming phone calls, scheduled and coordinated customer appointments, resolved customer complaints, maintained office environment, and dispatched technicians.
Senior Lifestyle Manager
Ten Group
Feb 2020 - Sep 2024 (4 years 7 months)
Coordinated comprehensive travel experiences for diverse clientele, leveraged Amadeus and booking systems, and managed vendor relationships with restaurants and hospitality partners.
Work Flow Manager
Ten Group
Aug 2019 - Feb 2020 (6 months)
Drove SLA compliance and operational excellence, managed team schedules, coordinated job assignments, and provided leadership and mentorship to Lifestyle Managers.
Lifestyle Manager
Ten Group
Oct 2016 - Aug 2019 (2 years 10 months)
Provided expert guidance in global entertainment, retail, and travel experiences, consistently exceeded performance metrics, and championed a member-focused culture.
Consultant
Sutherland Global
Jan 2016 - Oct 2016 (9 months)
Diagnosed and resolved customer issues, provided coaching for junior agents, and achieved high satisfaction ratings and strong performance in complaint resolution.
Supervised a team of 10 to ensure smooth daily operations, coached employees, and increased sales through product expansion and promotions.
Education
Degrees, certifications, and relevant coursework
College of Southern Nevada
Associate of Arts, Business
Associate of Arts in Business from the College of Southern Nevada, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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