At VACASA VACATION RENTALS, I lead guest experience support operations and coach team members through feedback, training, and clear performance expectations. I manage complex customer escalations across departments and monitor service trends to identify process gaps and coaching needs.
I also helped develop a Payment Assistance Workflow that gives representatives clearer procedures and escalation guidance for recurring payment issues. Previously, I guided reservation support workflows at VACASA VACATION RENTALS and coordinated guest relations and maintenance operations at MEYER VACATION RENTALS.
